DEPARTMENT OF ELDER AFFAIRS
MEMORY DISORDER CENTERS
PROTOCOLS IN RESPONSE TO SILVER ALERTS
- Memory Disorder Centers are notified of all Silver Alerts enacted throughout the state of Florida
- When notification of a Silver Alert is received by the Memory Disorder Center, the Center Coordinator reviews the information to determine:
- where the person is missing from, and
- the law enforcement agency reporting the Silver Alert.
- The Memory Disorder Center that provides services in the county of the reporting law enforcement agency is responsible for following up on all Silver Alerts in that county.
- After receiving notification of a local Silver Alert, the Memory Disorder Center calls the reporting law enforcement agency to obtain the name, address and phone number of the caregiver.
- The Memory Disorder Center calls the caregiver/family to inform them that services are available to the Endangered Person and caregiver at the Memory Disorder Center when the person is recovered and returned home.
- The Memory Disorder Center provides the caregiver with a contact name and the phone number of the Memory Disorder Center, and asks the caregiver to call when the Endangered Person returns home.
Upon Recovery of Endangered Person:
Caregiver contacts Memory Disorder Center
- Memory Disorder Center initiates services.
- Memory Disorder Center makes a referral to the Aging Resource Center/Aging and Disability Resource Center serving that county.
- Aging Resource Center/Aging and Disability Resource Center initiates contact with caregiver.
- Aging Resource Center/Aging and Disability Resource Center provides community resources and referrals for caregiver and endangered person.
- The Memory Disorder Center sends a copy of the completed Silver Alert Services Form to the law enforcement agency that initiated the Silver Alert to notify them that follow-up has been provided.
- The Memory Disorder Center completes the Quality Services Satisfaction Form with the caregiver, asking for feedback on services provided by the Aging Resource Center/Aging and Disability Resource Center and the Memory Disorder Center.
If caregiver does not contact Memory Disorder Center
1. If the Memory Disorder Center is not contacted by the caregiver within five working days, the Memory Disorder Center calls the caregiver again to remind them that help is available and offer services.
2. If the caregiver indicates that they would like services, steps 1 through 6 above are completed.
If caregiver declines services
1. If the caregiver states that they do not want services at this time and do not wish to be contacted further, the Memory Disorder Center notes that a follow-up call was made and caregiver declined services at this time.
2. The Memory Disorder Center does not send the Silver Alert Referral Form or make a referral to the Aging Resource Center/Aging and Disability Resource Center.
Compilation of Data
1. Alzheimer’s Community Care tracks all Silver Alerts throughout the state to ensure that follow-up has been completed and services were provided or services were declined after the endangered person is returned home.