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Florida Department of Elder Affairs
Area Agency on Aging Performance Measures

In an effort to measure the activities that indicate how well services are provided to elders in Florida, the Department has developed performance measures at the Area Agency on Aging (AAA) level.

Performance Measure Results

  • Latest performance measure results - These are the most recent rankings and performance measures results. The top table contains the performance results for each measure for each Area Agency on Aging (AAA).  There are 11 AAAs in Florida, each serving a multi-county Planning and Service Area (PSA).  The first column contains the ranking (1-11) of each AAA based on all performance measures.  The bottom table contains the standardized score (z-score) for each measure for each AAA.  The “Score” column combines the total of all standardized scores for each AAA.

  • Latest performance measure details - Click here for the details of each performance measure for each AAA for the most recent quarter. Click here for an explanation of the rationale for each measure and a description of each measure's numerator and denominator.

  • Previous performance measure results - Q1 2012, Q2 2012, Q3 2012, Q4 2012, Q1 2013

Measuring Performance

Florida’s 11 AAAs are private, not-for-profit entities designated by the Older Americans Act to advocate, plan, coordinate, and fund a system of elder support services in their respective Planning and Service Areas. Through partnerships with the 11 AAAs, the Department provides community-based care to help seniors age with dignity, purpose and security. 

Performance measures allow us to monitor performance and judge how well we are doing to see if we are meeting our goals.  Performance measures should provide the information necessary to take action to affect performance or improve efficiency.

DOEA acknowledges that the performance of the aging network is multidimensional.  Measurement of performance needs to capture effectiveness, accountability, cost efficiency and targeting.  As a first step toward this end, DOEA has created a composite score/indicator that combines eight performance measures into a single ranking.  A composite indicator allows us to convey summary performance information.  A table listing the eight components of the composite measure is listed below.   The measures may be modified as we proceed toward the creation of a balanced performance assessment. 

Scoring Methodology

For each of the eight performance measures, the performance of each AAA is scored by comparing it to the state average, with each "score" equivalent to the number of standard deviations from the average.  Each AAA's "scores" are then summed.  The PSA with the highest score receives the best overall rank.  The use of z-scores allows us to sum up measures that use different units (percentages and dollars).  This scoring technique, compared to ranking each AAA on each measure and then adding up their ranks, will more fairly rank a AAA that slightly underperforms on some measures while substantially excelling in others. 

Each measure includes information about clients served under one or more programs for which the AAAs are administratively involved.  These programs are as follows:  Aged and Disabled Adult Waiver (for clients age 60 and above), Assisted Living Waiver, Channeling Waiver, Community Care for the Elderly, Home Care for the Elderly, Alzheimer's Disease Initiative, and Older American's Act programs, with a total budget of approximately $300 million.  Clients served under the Nursing Home Diversion Waiver, for which the Department received approximately $359 million, are not included in these measures because the AAAs are not currently involved with the administration of this waiver.

Each measure is calculated using data for one quarter.  Click here to see the date ranges that will be used for calculating performance measures and when the measures will be updated.