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Mobility Managers Guidebooks

St. Johns County

Putnam County


Florida was one of just six states to receive a grant from the National Center on Senior Transportation to develop a statewide older driver safety plan. Because older driver programs are already being implemented effectively within many government agencies, Florida used the grant funds to develop and implement a new community-based pilot project to improve the transportation safety and mobility of Florida’s senior population. To reach this goal, the project is working to provide training at the local level to help seniors within the community identify transportation options that will be best suited to meet their individual mobility needs.

The United We Guide Mobility Manager Pilot Project was developed by a team of representatives from the state Department of Elder Affairs, Department of Transportation, Department of Health, Department of Highway Safety and Motor Vehicles, Florida Highway Patrol and Florida Commission for the Transportation Disadvantaged. Recognizing that every Florida county has a Community Transportation Coordinator, the team determined that the pilot project should select two counties – one urban, one rural – and train the Community Transportation Coordinators to be true “mobility managers.” This pilot project focuses on revising the roles and responsibilities of the Coordinator to be more inclusive of all available transportation options and resources for seniors, as well as other transportation disadvantaged populations or vulnerable road users.

The team selected St. Johns and Putnam counties to conduct the pilot project through their existing Community Transportation Coordinators, the St. Johns Council on Aging and Ride Solutions. The serve as Mobility Managers, these organizations were trained by the United We Guide team to provide one-on-one assistance to seniors who need help with any type of transportation, safety or mobility issues. A local phone number was assigned so seniors could reach their county’s Mobility Manager:

  • St. Johns County: 904-209-3700 - ask for the Mobility Manager
  • Putnam County: 386-325-9999 – follow voice prompts to the Mobility Manager

Following the training period, each county began accepting calls in August 2009 and will continue to do so through December 31, 2009. If the project proves successful, the United We Guide Team will work with the two pilot counties to evaluate the best way to duplicate the success throughout the state.


Last updated: 11/25/2009
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